Customer Care

Please contact us for any queries regarding your vacation activation or vacation booking.


URGENT COVID 19 ALERT
Concerning Travel during the next 60 -90 days with your RedeemVacations voucher. All Hotel Stay incentives activated since Jan of this year will now be given 24 months to select travel dates versus the previous 18 months allowed as well as all new activations until further notice.

We are experiencing a high volume of customer support tickets and apologize for any delays, Many of you that have already booked travel dates for the immediate future (30 - 90 days) have been asking to cancel your reservation, our policy has been and continues to be that once dates are confirmed there are no changes allowed. This policy is in place because once booked and confirmed for these complimentary rooms we must immediately prepay the participating hotel the taxes and fees on your behalf. However due to the worldwide impact of the Coronavirus, we have been requesting refunds on your behalf. If the Hotel agrees to refund the prepaid fees we will gladly extend new travel privileges to you for an additional 24 months to rebook travel. Please let us know immediately below if you are not intending to travel on your previously selected travel dates.